AnyDesk Alternative

Remote Support Built for IT Teams, Not Just Remote Access

TSplus Remote Support goes beyond basic screen sharing. Your team gets attended and unattended access, session recording, file transfer, UAC handling, team permissions and a fully branded client, all from a single subscription with straightforward concurrent-connection pricing.

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15-day free trial, all features
Secure encrypted sessions
Concurrent-connection pricing
No complex deployment
TSplus Remote Support session screen How TSplus Remote Support works

Why IT teams switch

Why teams look for an AnyDesk alternative

AnyDesk works well as a remote access tool. But for IT support teams that need more than a connection, the gaps can start to show.

  • Session recording locked to higher tiers

    For teams that need session logs for compliance, audit or training, recording is not available across all AnyDesk plans.

  • Limited team and permission management

    Organising technicians into teams, restricting device access per user and managing folders centrally is restricted or unavailable on entry-level plans.

  • No white-label or branded client

    MSPs and software vendors that want the support client to carry their own brand find AnyDesk offers limited options in that area.

  • No self-hosted infrastructure option

    Organisations with strict data residency or security requirements cannot choose where AnyDesk's relay infrastructure runs.

TSplus Remote Support covers the full support workflow out of the box

  • Attended and unattended remote access
  • Session recording and screenshots on all plans
  • Chat, file transfer and clipboard sync
  • UAC screen capture and multi-monitor support
  • Team, folder and permission management
  • Freshdesk helpdesk integration
  • Fully branded and white-label support client
  • Optional self-hosted deployment

Side by side

TSplus Remote Support vs AnyDesk

A direct comparison of the features IT support teams rely on most.

Capability TSplus Remote Support AnyDesk TeamViewer
Attended remote control ✓ ✓ ✓
Unattended remote access ✓ ✓ ✓
Session recording (all plans) ✓ ~ ~
File transfer ✓ ✓ ✓
UAC / elevation capture ✓ ~ ✓
Multi-monitor support ✓ ✓ ✓
Team and permission management ✓ ~ ✓
Custom branding / white-label client ✓ ✗ ~
Helpdesk integration (Freshdesk) ✓ ✗ ~
Self-hosted deployment option ✓ ✗ ✗
Concurrent-connection pricing ✓ ~ ✗
Fully featured free trial ✓ ~ ~

✓ Included  ·  ~ May depend on plan or edition  ·  ✗ Not available. Indicative comparison based on public product information.

Core capabilities

The full IT support toolkit, included as standard

Every feature your technicians need for real support work, with no plan-gating on the tools that matter.

Attended Remote Control

Connect to a remote device in seconds. The user shares an ID and temporary password, your agent connects and takes control with no installation required on the user side.

Unattended Access

Agents can save managed devices and reconnect at any time, even when no user is present. Each unattended computer is protected with a dedicated access password set by the device owner.

Session Recording

Record live sessions automatically for training, compliance review or internal audit. Screenshots can be captured at any point during a live session, with no additional setup required.

File Transfer

Push updates, pull diagnostic logs or share configuration files directly during a live session. File transfer works in both directions without interrupting the remote control session.

UAC and Multi-Monitor Support

Handle Windows User Account Control prompts without interrupting the session. Switch between multiple monitors on the remote device to track down issues across different screens.

Team and Permission Management

Create technician teams, assign devices to folders and control which agents can access which computers. Centralised administration from the web-based Admin Console keeps everything organised as your team grows.

How it works

From first contact to resolved ticket in minutes

A predictable, repeatable workflow that your team can run confidently every day.

1

User launches the client

The end-user opens the lightweight support client, gets a unique session ID and a temporary password, then shares both with the technician.

2

Agent connects instantly

The technician enters the ID and password and connects. Remote Control and Command Line modes are available from the moment the session starts.

3

Work with a complete toolkit

Chat with the user, transfer files, record the session, run system commands, inspect device information and manage UAC prompts without leaving the session window.

4

Save, log and close

Save the device for future unattended access, review the session recording if needed, and push session context directly to a Freshdesk ticket via the built-in integration.

TSplus live session toolbar

Full session toolbar: Display, System, Files, Run, Record, Chat, Info

TSplus device folder management

Device folders with quick unattended access and connect button

Security by design

Secure by default, not by add-on

Every TSplus Remote Support deployment ships with the controls your IT team needs. No extra modules, no higher tiers required.

TSplus unattended access settings

Unattended access protected by a dedicated password, with optional Wake-On-LAN

Encrypted sessions

All remote sessions are protected with modern TLS encryption. Connection data is not stored or accessible to third parties.

Two-factor authentication

2FA is available for subscription users, adding a second verification layer for both agents and administrators.

Granular access controls

Assign device access rights by team and folder. Restrict which technicians can connect to which computers at the subscription level.

Self-hosted deployment option

For organisations that require full infrastructure control, TSplus Remote Support can be deployed on your own servers with a self-hosted relay and API.

Dedicated unattended password

Unattended devices use a separate password from attended sessions, giving device owners precise control over background access.

Clear pricing

Priced by active connections, not by device count

Pay for the number of technicians working at the same time. Not for every device you manage or every account you create.

Concurrent-connection pricing.
Starts at $6 / connection / month.

A TSplus Remote Support subscription licenses the number of agents active at the same time. Whether you have 3 technicians or 30, you only pay for the concurrent capacity your team actually uses. That makes cost planning straightforward, with no surprises as you add devices or users to the platform.

All features included
15-day free trial
Billed annually
Starts from 5 connections
No per-device fees
MSP and volume options available
from
$6
per connection / month
billed yearly · 5 connections minimum

Who it's for

An AnyDesk alternative built for real support operations

Designed for teams that need a complete support platform, not just a remote access tool.

💻

Internal IT Teams

Support employees on-site or remote, organise devices by department, define access per technician and connect to any managed machine in seconds.

🔧

MSPs and IT Service Providers

Separate client environments into folders, manage concurrent connections across your team and scale your plan as your client base grows.

💡

Software Vendors

Embed branded remote support directly into your own product. Customers interact with your logo, your name and your domain throughout the support session.

🎧

Customer Support Teams

Connect support sessions to Freshdesk tickets and push chat logs, session notes and device information back into your helpdesk workflow automatically.

White-label and branding

Your support experience, your brand

Unlike AnyDesk, TSplus Remote Support gives you full control over how the support client looks and where it lives. Your users see your name, not a third-party product.

Add your company logo and name to the support client
Generate a portable branded client for end-users
Use Lite mode for a simpler end-user experience
Host the client download from your own domain
Integrate TSplus Remote Support into your own software product
TSplus Admin Console with user and team management

Admin Console with user management, teams, devices, permissions, security and integrations

Common questions

Frequently asked questions

Yes, particularly for teams that need more than basic remote access. TSplus Remote Support includes session recording, team and permission management, a white-label client and optional self-hosted deployment on all plans. These are features AnyDesk restricts to higher tiers or does not offer at all.
Yes. Session recording is a standard feature across plans. Recordings can be used for training, compliance review or internal audit, and screenshots can be captured at any point during a live session.
Yes. The Administration Console lets you create teams, assign users, organise devices into folders and define which agents can access which computers. Pricing is based on concurrent connections, so the number of accounts you create does not affect cost.
Yes. You can add your own logo and company name, generate a branded portable client for end-users, use Lite mode for a simplified experience, host the download from your own domain and embed remote support functionality inside your own software product.
Yes. In addition to the standard hosted model using TSplus relay infrastructure, a self-hosted deployment option is available for organisations that need greater control over where their data and relay traffic reside. This is particularly relevant for regulated industries and enterprise environments with strict data residency requirements.
Yes, via the built-in Freshdesk integration. Support sessions can be linked to open tickets, and session notes, chat logs and device information can be pushed back into the ticket automatically at the end of each session.
Yes. TSplus Remote Support includes a fully featured 15-day free trial. All features are available during the trial period so your team can test real support scenarios before committing.

Need more than AnyDesk offers?
Try TSplus Remote Support free for 15 days.

All features included from day one. Get your team set up in minutes and see the difference a complete IT support platform makes.

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