TSplus Remote Support gives your team attended and unattended access, session recording, file transfer and team management. All the features that matter, for just $1/month for 12 months.
Why teams switch
Sometimes the issue is not the product itself. It is the fit, the pricing, or the level of complexity your team actually needs.
As teams grow, pricing can become harder to justify, especially if you only need core support features.
Many support teams want a fast, dependable tool they can deploy easily and use every day without friction.
MSPs and software vendors often want the support experience to match their own brand, not someone else's.
Some organisations need more control over how remote support is deployed, including self-hosted options.
TSplus Remote Support gives you the essentials, done well
Side-by-side
A practical feature set for support teams that want simplicity, flexibility and predictable pricing.
| Capability | TSplus Remote Support | TeamViewer | AnyDesk |
|---|---|---|---|
| Attended remote control | |||
| Unattended remote access | |||
| Session recording | |||
| File transfer | |||
| UAC / elevation capture | |||
| Multi-monitor support | |||
| Team and permission management | |||
| Custom branding / white-label options | |||
| Helpdesk integration (Freshdesk) | |||
| Self-hosted deployment option | |||
| Concurrent-connection pricing | |||
| $1/month switch offer |
✓ Included · ~ May depend on plan or edition · ✗ Not available. Indicative comparison based on public product information.
Core capabilities
A focused toolkit built for real support work, not unnecessary complexity.
Help users in real time. The end-user shares an ID and password, and your agent connects in seconds with minimal setup.
Enable secure unattended access to managed devices with a dedicated password. Reconnect whenever needed, even if no user is present.
Communicate directly with the remote user during a live session. Chat history can also support your internal documentation or helpdesk workflow.
Send and receive files during an active session. Useful for updates, patches, logs, documents and quick troubleshooting tasks.
Record sessions for training, internal review or audit needs. You can also capture screenshots during the session when needed.
Handle Windows elevation prompts more easily and switch between multiple screens on the remote device without losing context.
How it works
A simple workflow your team can use confidently every day.
The end-user opens the lightweight support client, receives a unique ID and temporary password, and shares them with the agent.
The agent enters the ID and password and starts the session. Remote control, command line or unattended access modes are available.
During the session, the agent can chat, transfer files, record, take screenshots, use system tools and review device information.
Computers can be saved in folders, sessions can be reviewed, and administrators manage users and permissions from the Admin Console.
Full session toolbar with display, system, files, recording, chat and device information
Organised device folders with quick unattended access
Built-in security
TSplus Remote Support is designed to be straightforward to use while giving teams the controls they need.
Unattended access protected by a dedicated password, with Wake-On-LAN available
Remote support sessions are protected by modern encryption to help keep data private while in transit.
2FA adds another layer of protection for subscription users and helps secure access for agents and administrators.
Assign access rights by team and folder so the right people can access the right devices.
For organisations that need more infrastructure control, TSplus Remote Support also offers a self-hosted deployment model.
Unattended devices are protected with a dedicated password, separate from the password used for attended sessions.
Switch offer
For a limited time, get the full TSplus Remote Support product for $1/month for 12 months. Then continue at standard pricing.
Your $1/month switch offer includes 1 concurrent connection with every feature unlocked. After 12 months, continue with standard concurrent-connection pricing, starting at $5/connection/month billed annually. Scale up whenever you need.
Who it's for
Designed for organisations that need reliable remote support without unnecessary overhead.
Support employees on-site or remote, organise devices by department, and give technicians the access they need.
Manage multiple customer environments from one console and scale concurrent connections as your client base grows.
Add branded remote support to your own product and create a smoother support experience for end-users.
Link live support sessions to helpdesk activity and keep useful context inside your support workflow.
Stand out
TSplus lets you customise the client experience so your users see your brand first, not a generic third-party tool.
Admin Console with user management, teams, devices, permissions, security and integrations
What Our Customers Say
TSplus is an established remote access and remote support vendor with over 20 years of experience in the field.
"TSplus is incredibly effective, easy to deploy, and fits our budget perfectly. It was really a no-brainer, especially when the majority of our staff began working from home."
"The software has been rock solid for two years. Technical support is superb, making TSplus the total solution at an extremely affordable price. The ROI has been outstanding."
"We've been using TSplus for 6 years and we are extremely satisfied. Apart from being a great product, we love the after-sales service and support."
Common questions